Terms & Conditions

Warranty and Terms Of Sale

Little Dream Home offers a three year structural warranty, and a one-year warranty on fixtures, backed by our friendly and responsive customer service team. We take pride in our products and want every customer to enjoy the freedom, convenience, and quality that a Little Dream Home can provide.

Images are for illustration purposes only, products may slightly vary.

For the purpose of this Warranty and Terms of Sale:
“Us”, “Our”, “We”, “Little Dream Home”, refers to Little Dream Home Pty Ltd and/or all authorised representatives. “Products”, “Goods”, “Cabin”, “Manufactured Home”, “Caravan”, “Relocatable Home”, “Unit” and “Equipment” refers to any of Little Dream Home’s goods and products provided from time to time.

“You” and “Your” refers to you, the client or purchaser of Little Dream Home Goods, Products or services. 

Little Dream Home reserves the right to change, modify, add or remove portions of our Warranty and Terms of Sale at any time. When possible we will endeavour to notify you of any significant changes.

Our Goods come with guarantees that cannot be excluded under the relevant Australian Consumer Law, as amended and in place from time to time. You are entitled to a replacement or refund in the event of a major failure. If the Goods fail to be of acceptable quality and the failure does not amount to a major failure, you are also entitled to have the Goods repaired or replaced.

Our Warranty:

• We warrant that all parts of the Products are free from defects for a period of 12 months.
• We will repair and/or replace the faults, at no expense to you.
• We reserve the right to inspect the fault.
• We reserve the right to engage a local tradesperson or use our own technician to rectify any faults.
• If the Products have to be returned to us, you are liable to pay all associated costs with returning the Products.
• We reserve the right to replace parts with similar quality and grade.
• The warranty does not cover normal wear and tear.
• We use components that have a third-party warranty by their supplier.
• Not limiting the automatic consumer guarantees, Little Dream Home’s 12 month voluntary warranty period will start from your delivery/pick up date.

   

The warranty period will be void if:

• The Product/s have been majorly and/or structurally altered, modified, or repaired by another party, other than Little Dream Home Pty Ltd.
• We can’t discover any faults;
• The fault is within industry standards (Australian Standards Motor Vehicle Act 1989 Cth);
• The fault has arisen due to your, or any third party’s failure or neglect to maintain the Product; or
• The Product has been subject to abnormal conditions, including, but not limited to, extreme environment conditions, flooding, fire, misuse, accident damage, hail and/or storms.
  

We will not, under this warranty, be responsible for consequential damages (such as loss of use), inconvenience, or loss or damage to personal property whether direct, indirect, economic or whether arising in contract or tort; you agree to indemnify us against this. Repair or replacement of the Product is your exclusive remedy. We shall not be liable for any special, incidental or consequential damages, including but not limited to loss of revenues, and you agree to indemnify us against this. In no event will Our entire liability exceed the purchase price of the Product.

How To Request A Repair Under This Warranty:

If a fault arises with your Goods, cease using the Goods immediately and contact us. Little Dream Homes reserves the right to remedy any Product defects under this Warranty. If you repair/replace the fault/part prior to notifying us, we reserve the right to refuse reimbursement. 

For help with warranty-related repairs, please complete the warranty form below. We’ll be in touch right away to help resolve the problem.

Terms Of Sale

It is your responsibility to check your local council and State legislation regarding the use and occupancy of Our Product/s on your property, or any other property where you may keep the Products. You must determine that Our Product is suitable for your intended purpose and location. We take no responsibility for any penalties incurred against you from council or any government bodies for the improper location or misuse of the Product.

It is your responsibility to know the weights of the Product, and the implications of the towing limits and breaking requirements of any vehicle towing the Product.

We are not legally responsible for any loss or damage you might suffer in relation to purchasing one of our Products, whether from errors or from omissions in our documents or information. Little Dream Home Pty Ltd takes no responsibility or liability for any injury and/or damages from the actions of using third party or tradesmen at any point during the set up or use of the Products provided, and you indemnify us in respect to any loss or claims in relation to this.

You are responsible for arranging the set up (installation) of our products and must bear any associated costs. These responsibilities may include:

1. You must use a licenced electrician to connect the Product to mains power, install any light fittings, power points or light switches, and to complete the final electrical certification of the Product.
2. You must use a licenced plumber to connect the Product to sewer mains (if required). Council fees and approvals may apply.
3. A licenced gas fitter must be used to install any gas fittings and appliances.
4. You must use a licenced plumber to connect the Product to water and grey waste.
5. We strongly recommend hiring a licenced carpenter or builder to set up the Product. This includes levelling the trailer/base, folding out the sides, installing windows, flashings, skirting and cornices and anything else reasonably required for the purpose of set up.

Governing Law

This agreement shall be governed by and constructed in accordance with the laws of the state or territory in which the Products have been purchased from. Any court proceedings shall be filed and heard in that state or territory. 

For a copy of our complete Terms of Sale, CLICK HERE